FAQ

What times can I pick-up or drop-off my dog?

You can pick-up or drop-off your dog anytime during our normal business hours.

What do I need to bring when I drop my dog off for boarding?

Each owner brings different things for their dog to make them comfortable during their stay. The most important thing to bring is your dog's food. We feed your dog according to its normal diet to avoid GI upset. If your dog is staying in our Standard boarding, you can bring any bedding, toys, or treats you would like your dog to have in it's room. Dogs staying in the deluxe boarding should not bring anything other than food for their stay. There is also no need to pack your dog's bowls for its stay at OC Dog Suites. We use our own bowls and wash them after every feeding. We wouldn't want your bowls to mixed up with ours.

Can I come by and see your facility?

Yes you can! You can come by anytime during our normal business hours. You do not need an appointment to come by for a tour. However, please do not bring your dog along with you unless you have an appointment. We like to make sure that all dogs that enter OC Dog Suites doors are up to date on their vaccinations and that you, the owner, have had a chance to read over our policies and fill out the required forms.

What do I need to do to sign my dog up for daycare?

The first thing we will ask you to do read over our policies and fill out our required forms. Next you will need to do is schedule a time for a temperment screening. Remember, we will need to have proof of your dog's vaccination records before the screening. Once your dog has passed his or her screening, you are able to schedule your dog's day of fun at OC Dog Suites.

Does someone stay with the dogs overnight?

Yes. We have someone on the premises at all times when we have boarding clients. We are one of the few facilities that does this.

Are the dogs inside or outside? What happens when it rains or snows?

OC Dog Suites includes large, indoor playrooms—complete with controlled heating and air conditioning to cater to all seasons. Dogs are walked in all kinds of weather unless requested otherwise by its owner. The only exception to this is lightening, and code red days in the summer.