Policies

Thank you for considering OC Dog Suites for your pet’s care. We strive to exceed your expectations and help your pet stay healthy, active, and happy. In order to assist you in the best manner possible, we have some policies for every pet and owner, for the well being of your pet, other guests, and our staff. Please read the below policies thoroughly, ask questions well before your visit, and then relax - knowing that your pet’s visit will be safe and fun!

Deposits and Payment Terms

Please refer to the appropriate section below for deposits required, by type of service. OC Dog Suites accepts cash, and the following credit cards for payment: Visa, MasterCard, and American Express.

Cancellations

Boarding clients must cancel before the scheduled drop-off date.

Vaccinations

All dogs entering OC Dog Suites for services must have proof of the following vaccinations or titers (a blood test for a condition). Proof must be updated every six months:

DHPP – note that we do not require Lepto, Rabies, Bordetella (kennel cough). It is recommended that all dogs be on flea/tick and heartworm preventatives.

Illness and Injury

If your dog is ill, please take him or her to the vet immediately! We reserve the right to refuse service if your dog arrives sick or showing evidence of illness. If your dog becomes ill while under our care, we will make every reasonable attempt to contact you. We reserve the right to quarantine the dog until you can pick him/her up, or we will take the dog to our vet if we believe it is in your pet’s best interest.

Life-threatening illnesses or injuries will be treated as deemed best by staff, at their discretion.

All veterinary bills are the responsibility of the owner, whatever the source or cause.

Life-threatening illnesses or injuries will be treated as deemed best by staff, at their discretion.

All veterinary bills are the responsibility of the owner, whatever the source or cause.

Additional Information and Policies for Boarding Guests

All clients must provide food for the length of the stay, along with quantity and any other pertinent information. If you forget to bring your pet’s food, you may purchase it from OC Dog Suites.

We will medicate your dog at no extra charge, provided the medication is labeled and includes written instructions.

Hold Harmless Agreement
Although every possible precaution is taken when caring for your pet, we realize that dogs can still be unpredictable, germs can survive even the best cleaning, and human error can occur, despite training, supervision, and set policies. Therefore, OC Dog Suites, its owner(s), employee(s), assignee(s), representative(s) or any other person affiliated with the company shall not be held liable for any health issues, illness, or injury (including death) that may result from ill health or actions of another dog, or action of a OC Dog Suites owner, employee, assignee, representative, or visitor.

You and your representative(s) or assignee(s) agree not to hold OC Dog Suites liable for any illness, injury or death of your dog, yourself, minor children in your care, or damage to your property while your dog is in the care of OC Dog Suites. You also acknowledge that your dog and any damage resulting from his/her behavior or actions is your responsibility when in your care, and in the parking lot of OC Dog Suites.

You acknowledge that you understand and accept the terms and conditions set forth by this agreement and the policies of OC Dog Suites.